| 发明名称 |
Virtual service mode methods for network remote monitoring and managing system |
| 摘要 |
A computer-implemented method for remote monitoring and managing of network devices. The method comprises generating a list of managed devices on a user interface in a central management system, wherein raw events are transmitted from the managed devices to the central management system; marking a device for service on the user interface; and modifying the processing of events originated from the marked device so as to prevent a technical support center from generating a response to the events. Also disclosed is a system for remote monitoring and managing of network devices and a computer program product to assist remote monitoring and managing of network devices. |
| 申请公布号 |
US8832259(B1) |
申请公布日期 |
2014.09.09 |
| 申请号 |
US200912588855 |
申请日期 |
2009.10.30 |
| 申请人 |
Hewlett-Packard Development Company, L.P. |
发明人 |
Kearns James A.;Masters Chad Allen;Wolf Randolph John;Brandon Michael J.;Branders Marc;Padla Andy D. |
| 分类号 |
G06F15/173;G06F15/16;H04L12/58;H04L29/06;G06F21/57;G06F21/55 |
主分类号 |
G06F15/173 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A computer-implemented method for remote monitoring and managing of network devices, comprising:
generating a list of managed devices on a user interface in a central management system, wherein raw events are transmitted from the managed devices to the central management system; marking a device for service on the user interface; determining whether the device has been marked for service; and modifying processing of events originated from the marked device, based upon and in response to a determination that the device is marked for service, so as to prevent a technical support center from generating a response to the events. |
| 地址 |
Houston TX US |
