Telephonic communication redirection and compliance processing

摘要

Processing telephonic communication is disclosed. A request to establish communication is received from a first communication participant. A first identifier associated with the request is mapped to a second identifier associated with a second communication participant. The second identifier is used to establish communication between the first and the second participant in a manner that allows at least a portion of the communication between the first and second participants to be monitored. Compliance processing is performed with respect to at least a portion of said at least a portion of the communication between first and the second participant. The first identifier is made available to the first participant in a manner that causes the first participant to associated the first identifier with the second participant, the first identifier cannot be used to reach the second participant directly, and the second identifier is not provided to the first participant.

主权项

1. A method of processing a communication, comprising:
receiving from an equipment associated with a first communication participant a request to establish communication with a particular second communication participant; establishing a communication session terminated between the equipment associated with the first communication participant and a compliance system prior to the request being allowed to reach pieces of equipment associated with the particular second communication participant; mapping a first identifier associated with the request to a second identifier specifying an equipment associated with the particular second communication participant; establishing a three way connection between the equipment associated with the first communication participant, the equipment associated with the second communication participant, and the compliance system, wherein the compliance system uses the second identifier to conference the equipment associated with the second communication participant in to the established communication session terminated between the equipment associated with the first communication participant and the compliance system, and wherein the compliance system is located outside a telephone service provider network, and wherein the three way connection allows at least a portion of a communication between the equipment associated with the first and second communication participants to be monitored; and performing compliance processing at the compliance system with respect to at least a portion of said at least a portion of the communication between the equipment associated with the first communication participant and the equipment associated with the second communication participant; wherein the first identifier is made available to the first communication participant such that the equipment associated with the first communication participant includes the first identifier in the request to specify the second communication participant as a specific participant to establish communication with, the first identifier cannot be used to reach the equipment associated with the second communication participant directly, the second identifier is not provided to the first communication participant.