| 发明名称 |
IDENTIFYING AN INCIDENT-ADDRESSING STEP |
| 摘要 |
Relationships among incident-addressing steps, applications, and incidents are determined, based on information relating to the applications and the incidents. For addressing a given incident that occurred with respect to a particular application, at least one incident-addressing step is identified using the determined relationships. |
| 申请公布号 |
US2014250125(A1) |
申请公布日期 |
2014.09.04 |
| 申请号 |
US201313781826 |
申请日期 |
2013.03.01 |
| 申请人 |
DEVELOPMENT COMPANY, L.P. HEWLETT-PACKARD |
发明人 |
Stuempfle Matthew A.;Gibson Jonathan David;Ortman John L.;Monson Ronald |
| 分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method comprising:
determining, by a system having a processor, relationships among incident-addressing steps, applications, and incidents, based on information relating to the applications and the incidents; for addressing a given incident that occurred with respect to a particular application, identifying, by the system, at least one incident-addressing step using the determined relationships; and updating, by the system, the information based on performance of the identified at least one incident-addressing step, wherein the updated information is for subsequent use in identifying an incident-addressing step for another incident. |
| 地址 |
US |
