发明名称 |
System and method for providing a screen switching service during call counseling and device applied thereto |
摘要 |
The present invention relates to a system and method for providing a screen switching service during call counseling and a device applied thereto. According to the system for providing a screen switching service during call counseling, after a counselor displays a predetermined counseling material screen on a terminal of a caller in the event that the caller requests a call to the counselor in a customer service center in order to have a consultation, the consultation is provided with a voice call while the counseling material screen, being displayed on the terminal of the caller, is switched according to a page control of the remotely-located counselor. |
申请公布号 |
US8825023(B2) |
申请公布日期 |
2014.09.02 |
申请号 |
US201113696508 |
申请日期 |
2011.01.12 |
申请人 |
Call Gate Co., Ltd. |
发明人 |
Kim Yong Jin |
分类号 |
H04W88/02;H04N7/14;H04L29/06;H04N21/00;H04M3/00;H04W4/16 |
主分类号 |
H04W88/02 |
代理机构 |
Lowe Hauptman & Ham LLP |
代理人 |
Lowe Hauptman & Ham LLP |
主权项 |
1. A method for providing a screen switching service during call counseling, comprising:
a service request receiving step of receiving a request for provision of a screen switching service for a terminal screen of a user terminal device into a counsel data screen for counseling from a counselor terminal device which is in a communication call with the user terminal device; a service information forming step of forming screen switching control information including an access route of the counsel data screen; an information transmitting step of transmitting the screen switching control information to the user terminal device; a data call connection step of generating a data call of the user terminal device based on the screen switching control information during the communication call; and a screen switching step of switching the terminal screen into the counsel data screen by transferring the counsel data screen to the user terminal device through the data call. |
地址 |
Seoul KR |