| 主权项 |
1. A method for identifying server management actions for resolving problems associated with one or more nodes in information technology infrastructure, the method comprising:
generating a node-ticket record for an information processing node associated with a problem ticket, wherein the node-ticket record comprises a set of system descriptors and a set of problem descriptors, wherein each of the set of system descriptors describes at least one attribute of the information processing node, and wherein each of the set of problem descriptors describes at least one operational problem occurring at the information processing node; querying, based on the node-ticket record, a set of node-ticket clusters, wherein each of the set of node-ticket clusters maps a set of server management actions to set of historical node-ticket records associated with the node-ticket cluster, and wherein each of the set of historical node-ticket records comprises at least one common system descriptor and at least one common problem descriptor, and wherein the set of server management actions were previously performed to resolve at least one operational problem associated with at least one information processing node; and identifying, based on the querying, at least one set of server management actions associated with at least one of the set of node-ticket clusters corresponding to the node-ticket record within a given threshold. |
