Methods and apparatus to provide incentives to deflect callers to websites

摘要

Methods and apparatus to provide incentives to deflect callers to websites are disclosed. Example methods disclosed herein to deflect a caller to a webpage include receiving a call from the caller, offering an incentive to the caller to terminate the call and access the webpage, and providing an address of the webpage to the caller after the caller consents to terminate the call.

主权项

1. A method to deflect a caller to a webpage, the method comprising:
offering, via an interactive voice system, an incentive to the caller to terminate a call and access the webpage; after the caller accepts the incentive that was offered, providing, via a processor, the incentive to the caller in a manner requiring the webpage to be accessed by the caller after the call is terminated, the incentive being credited to an account associated with the caller; and after the caller has accessed the webpage, invalidating, via the processor, the incentive offered to the caller and credited to the account associated with the caller in response to determining that the caller performed an invalid traversal of a website associated with the webpage.