Method for enhanced vehicle service

摘要

A method according to the present invention may be used to convey information to enhance customer service for a wide variety of industries, and especially the automotive repair industry. Among other things, methods of the present invention allow a service provider to supply customers with information on services provided using one or more methods of distribution and in a manner that is fast, efficient, and easy for the customer to access. The information provided to customers can be distributed in a variety of formats and stored permanently for retrieval by the customer at any time.

主权项

1. A method performed by a computer system, the method comprising:
storing an electronic file on the computer system, the file comprising:
an identifier for a vehicle;information regarding a service performed on the vehicle; andinformation regarding the service provider that performed the service on the vehicle; andcreating an entry in a database, the entry comprising reference information pertaining to the file, the database entry to determine at least one of the following: information regarding creation of the file; information regarding the communication provided to the user; a service history for the vehicle; contact information for the customer; marketing information; a status of the service on the vehicle; and combinations thereof; and making the file remotely retrievable by (i) any authorized user using either a user identifier or the vehicle identifier, and (ii) a customer.