Decision support system and method for distributed decision making for optimal human resource deployment

摘要

A decision support tool which takes a high-level view of supply and demand in the realm of labor resources and produces globally-optimal recommendations for assignment of practitioners to open seats. These assignments preferably optimize a utility function composed of different business metrics and can be customizable for different organizations and priorities.

主权项

1. A system comprising:
a decision support tool comprising one or more processors and one or more modules executable by the one or more processors, the one or more modules comprising: computer code configured to assimilate open seat data and practitioner data; computer code configured to transform the open seat data and practitioner data into seat attributes and practitioner attributes; computer code configured to assess viability of matching practitioners with seats based on predetermined matching criteria, and to thereupon determine feasible matches; computer code configured to determine preferred matches via integer programming and via employing the feasible matches as input, and further via:
maximizing a utility function which employs a weighted summation of a number of already-assigned seats, a weighted summation of compatibility scores and a weighted summation of reward/penalty scores;each compatibility score relating to a matching of a practitioner-seat pair, and being derived from a weighted combination of at least one matching score and at least one other criterion;each reward/penalty score relating to a time factor with respect to a practitioner-seat pair;wherein a reward is applied to at least one of: an overdue seat, and a practitioner remaining unassigned for a period of time;wherein a penalty is applied to at least one of a seat and a practitioner being scheduled for implementation in the future;applying a first constraint to the utility function, the first constraint ensuring that a practitioner can be assigned to one seat only;applying a second constraint to the utility function, the second constraint ensuring that a seat is assigned, at most, as many practitioners as the number of open positions for the seat; and computer code configured to deliver the preferred matches to a user interface.