SYSTEM FOR PROVIDING CONSUMER RATINGS

摘要

A technique of providing consumer ratings relates to the requesting from providers, consumer contact information for consumers receiving goods and/or services from the providers by an independent third-party rating service. In response to receiving the consumer contact information, sending of survey questionnaires to the consumers may then be accomplished. The independent third-party rating service may then cause the compiling of the survey results, and then may display on its third-party website the consumer ratings for the actual consumers who have received the goods and/or services. The third-party rating service may supply to the provider computers the ratings or reviews from the surveyed consumers. Sub-categories may also be searched.

主权项

1. A system providing to consumer computers via a network, consumer satisfaction ratings by an independent third party rating service, the ratings concerning providers using provider computers, comprising:
a portal computer for requesting from a provider computer, consumer contact information for a consumer receiving goods and/or services from the provider; the portal computer for receiving the consumer contact information from the provider computer and storing it in the portal computer; the portal computer for sending a survey questionnaire to a consumer computer in response to the received consumer contact information; the portal computer for receiving a response from the consumer computer in response to the survey questionnaire; the portal computer for storing the response; the portal computer for generating a proposed individual satisfaction rating based on the response; the portal computer for sending the survey questionnaire response and the proposed individual satisfaction rating to the provider computer; the portal computer for displaying on a portal independent third party website an authorized individual satisfaction rating for the consumer who received the goods or services from the provider; and the portal computer for providing the authorized individual satisfaction rating to the provider computer.