CUSTOMER SERVICE ANALYZER, CUSTOMER SERVICE ANALYZING SYSTEM AND CUSTOMER SERVICE ANALYZING METHOD

摘要

PROBLEM TO BE SOLVED: To provide a customer service analyzer allowing a user like a manager of a store etc. to easily and precisely comprehend the status of customer service.SOLUTION: The customer service analyzer includes: a first time acquisition section 51 that detects occurrence of a predetermined event of customer service and acquires occurrence time of the event of customer service based on image information taken by a camera 1 monitoring inside the store; a second time acquisition section 52 that acquires the occurrence time of the predetermined event of customer service from a POS workstation 4 managing sales information; a time information acquisition section 54 that acquires a piece of time information relevant to a status of customer service based on the occurrence time of each event of customer service acquired by the first time acquisition section and the second time acquisition section; and an output information generation section 56 that generates a piece of output information as an analysis result based on the time information.