CONGESTION FREE SHOPPING

摘要

Customer traffic flow in a retail store is managed to reduce congestion in the aisles. A processor receives individual shopping lists from customer's handheld devices as they enter the store. The processor may augment the lists with cross-sell items and up-sell items based on customer profile data and projected congestion near the cross-sell and up-sell items. The processor computes an optimized path for each customer to minimize congestion and provides the path as a recommendation to each customer via their handheld device.

主权项

1. A method of managing customer traffic flow in a retail store, comprising the steps of:
receiving shopping lists of items from customers prior to or upon their entry into a retail store; for each customer who provides a shopping list, offering cross-sell and up-sell items appended to said shopping list; and providing an optimized suggested path through said retail store to each said customer based upon all of the appended to shopping lists, the number of adults and children visiting said retail store together for each customer, and current store layout of said items.