Method and system for integrated assistance services

摘要

A method and an apparatus according to an embodiment of the invention includes a controller to process a travel assistance request for communication through a satellite and terrestrial mobile communication network. Data related to multiple assistance providers can be received in response to the request. At least one criterion can be processed for the assistance providers based on, for example, historical trip data. The assistance providers can be graphically represented for user selection based on the criterion. Data related to a selected assistance provider can be displayed, including navigation data to and/or from the assistance provider. In another embodiment, the travel assistance request can be communicated to a service center through the network. The service center can communicate data related to an assistance provider, including navigation data to and/or from the assistance provider. A rating of the assistance provider can be communicated to a specified community-of-interest through the network.

主权项

1. A method for integrated assistance services, comprising:
sending a first signal associated with an assistance request utilizing at least one processing unit to a service center via a terrestrial mobile communications network; receiving data associated with a plurality of assistance providers utilizing the at least one processing unit in response to the assistance request; selecting, at a first time, a first preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on a route between a current location and the first preferred assistance provider including a routine route segment at the first time; and selecting, at a second time, a second preferred assistance provider from the plurality of assistance providers utilizing the at least one processing unit based at least in part on an absence of the routine route segment from the route at the second time.