System and method for generating subscriber churn predictions

摘要

A system and method for generating a subscriber churn prediction includes receiving call detail records from a network operator detailing communication between subscribers of the network operator and determining tie-strengths between subscribers based on the call detail records. The system and method further includes generating a net churn influence accumulated at each subscriber from the tie-strengths by propagating churner influence between subscribers due to churn events.

主权项

1. A system for generating a subscriber churn prediction comprising:
a data input device adapted to receive call detail records from a network operator detailing communication for at least one subscriber of the network operator; and at least one processor connected to the data input device, the at least one processor adapted to execute a churn prediction program that determines tie-strengths between connected subscribers of the network operator based on a weighted sum of a plurality of normalized call attributes from the call detail records and derives at least one social metric with the tie-strengths; wherein the churn prediction program generates the subscriber churn prediction based at least on the at least one social metric.