Automated Ontology Development

摘要

Systems and methods of automated ontology development include a corpus of communication data. The corpus of communication data includes communication data from a plurality of interactions and is processed. A plurality of terms are extracted from the corpus. Each term of the plurality is a plurality of words that identify a single concept within the corpus. An ontology is automatedly generated from the extracted terms.

主权项

1. A method of automated ontology development, the method comprising:
processing a corpus of communication data, the corpus comprising communication data from a plurality of interactions; extracting a plurality of terms from the corpus, wherein each term of the plurality is a plurality of words that identify a single concept within the corpus; and automatedly generating an ontology from the extracted terms.