SYSTEM AND METHOD FOR DETERMINING A PREFERRED COMMUNICATION CHANNEL

摘要

The invention relates to a system (14) and a method for determining a preferred communication channel for the delivery of an electronic message from a sender (10) to a recipient (12). The system comprises an input module (15), via which a request, from a requesting system (11), for a preferred communication channel can be received. Further it comprises a selection module (16), by which a first probability of availability of the recipient (12) can be estimated via a first communication channel (13a) and a second probability of availability via a second communication channel (13b). Selection module (16) determines the preferred communication channel depending on the first and second probability of availability, which thereupon is output to requesting system (11) by an output module (18). In determining the preferred communication channel, a confidentiality level of the confidentiality of the electronic message is considered.

主权项

1. System for determining a preferred communication channel from a plurality of possible communication channels for delivery of an electronic message from a sender to a recipient comprising:
an input module, for receiving a request from a requesting system for a determination of the preferred communication channel from the sender to the recipient, an interface module, comprising at least a first interface to a first communication channel and a second interface to a second communication channel of the plurality of possible communication channels to the recipient, and a selection module,
for determining at least a first probability of availability of the recipient of the electronic message via the first communication channel and a second probability of availability of the recipient of the electronic message via the second communication channel, andfor provisionally determining the preferred communication channel depending on the first and second probability of availability of the recipient of the electronic message,the selection module for further taking into account a confidentiality level characterizing the degree of confidentiality desired of the electronic message for determining the preferred communication channel.