发明名称 SYSTEM AND METHOD FOR ENSURING TIMING STUDY QUALITY IN A SERVICE DELIVERY ENVIRONMENT
摘要 A system for ensuring timing study quality in a service delivery environment, comprises a participation module capable of determining a level of participation by assets in the timing study, a volume module capable of comparing effort data volume with workload data volume, and a records module capable of analyzing effort data for a duration for each record, wherein one or more of the modules are implemented on a computer system comprising a memory and at least one processor coupled to the memory.
申请公布号 US2014214497(A1) 申请公布日期 2014.07.31
申请号 US201313751711 申请日期 2013.01.28
申请人 INTERNATIONAL BUSINESS MACHINES CORPORATION 发明人 Dasgupta Gargi B.;Desai Nirmit V.;Diao Yixin;Heching Aliza R.
分类号 G06Q10/06 主分类号 G06Q10/06
代理机构 代理人
主权项
地址 Armonk NY US