Graphical User Interface With Contact Center Performance Visualizer

摘要

A system and method for monitoring and visualizing contact center performance via a graphical user interface. A processor identifies a plurality of contact center metrics, identifies predicted values for the plurality of contact center metrics, and displays a reference geometric object having a plurality of vertices representing the predicted values for the plurality of contact center metrics. The processor also determines actual values for the plurality of contact center metrics and overlays over the display of the reference geometric object, a display of a current geometric object. The current geometric object has a plurality of vertices representing the actual values for the plurality of contact center metrics. Deviation of the current geometric object from the reference geometric object is an indication of deviation of one or more actual values from the predicted values.

主权项

1. A method for monitoring and visualizing contact center performance via a graphical user interface, comprising:
identifying, by a processor, a plurality of contact center metrics; identifying, by the processor, predicted values for the plurality of contact center metrics; displaying, by the processor, a reference geometric object having a plurality of vertices representing the predicted values for the plurality of contact center metrics; determining, by the processor, actual values for the plurality of contact center metrics; overlaying over the display of the reference geometric object, a display of a current geometric object, the current geometric object having a plurality of vertices representing the actual values for the plurality of contact center metrics, wherein in displaying the current geometric object, a display position of a particular vertex of the current geometric object representing a particular contact center metric deviates from a display position of a corresponding vertex of the reference geometric object representing the particular contact center metric if the actual value for the particular contact center metric deviates from the predicted value for the particular contact center metric, and the display position of the particular vertex of the current geometric object corresponds to the display position of the corresponding vertex of the reference geometric object if the actual value for the particular contact center metric is equal to the predicted value for the particular contact center metric.