| 摘要 |
Methods and systems that allow multiple channels of communication between multiple users via a platform that automatically integrates and synchronizes the resources of each user during the communication are described. The systems comprise a platform capable of handling multiple types of communications with multiple users and systems. The platform contains a browser, one or more servers for handling communications between the platform and user devices that are external to the platform, a speech engine for converting text to speech and vice versa, a chat server, an email server, a text server, a data warehouse, a scheduler, a workflow/rules engine, a reports server, and integration APIs that can be integrated with 3rd party systems and allow those systems to be integrated with the platform. The platform is linked to multiple users (and their devices or systems) through a communications network. Each user can select a preferred communication mode that includes the device, software, and desired communication channel. The platform is able to match the preferred communication mode between multiple users, allowing the users to communicate with each other using their preferred mechanism as well as their preferred communication mode. With such a configuration, the methods for communicating between multiple users are more efficient, effective, and reliable, with increased visibility and accountability between the users. Other embodiments are described. |
| 主权项 |
1. A communication method, comprising:
providing a communications platform capable of handling multiple types of communications with multiple users, comprising:
a browser for a communications network, the browser configured to interact with and organize information about the multiple communication types and the multiple users;a server for handling communications between the platform and user devices that are external to the platform;a database configured to store user data comprising a preferred communication mode and contact protocol for a given user;a speech engine for converting text to speech, for converting speech to text, or both;a mining engine configured to analyze the communication data flowing through and present in the platform; anda network interface; connecting a communications network to the network interface of the communications platform; using the browser to provide an interface between the communication platform and the communications network, the interface configured for the platform to interact with various types of user devices and communication modes; connecting first and second user devices from first user and second users to the communications network at the same time using each users' preferred contact protocol; determining a communication mode for the first user and the second user based on the user data in the database, wherein the first user employs a first communication mode with first mode components and the second user employs a second communication mode with second mode components that is different than the first communication mode; allowing the first and second users to communicate with each other in parallel using the platform and each user's respective communication mode while each user is connected to the communications network; synchronizing the communication between the first user and the second user by matching the mode components from the first communication mode to the mode components of the second communication mode to minimize the time needed by both the first and second user for the communication; and using the mining engine to optimize operation of the platform. |
