Systems and methods for communicating with an interactive voice response system

摘要

Embodiments of the present invention provide a communication device. The communication device comprises a processor. Further, the communication device comprises a memory coupled to the processor. The memory comprises a database comprising at least one visual Interactive Voice Response (IVR) menu associated with at least one IVR system. Further, the memory comprises instructions executable by the processor for sending a first section of a data packet to a second communication device. The first section comprising first information is sent based on a visual IVR menu associated with the second communication device. Further, the memory comprises instructions executable by the processor for receiving an acknowledgement message from the second communication device based on the first section of the data packet. Furthermore, the memory includes instructions executable by the processor for sending a second section of the data packet to the second communication device based on the acknowledgement message. The second section comprises second information.

主权项

1. A user communication device for communicating in a network, wherein said user communication device, comprising:
a processor; and a memory coupled to the processor, the memory comprising:
a database comprising at least one visual Interactive Voice Response (IVR) menu associated with at least one IVR system;instructions executable by the processor for sending a first section of a data packet to a second communication device, wherein the first section comprising first information is sent based on a visual IVR menu associated with the second communication device;instructions executable by the processor for receiving an acknowledgement message from the second communication device based on the first section of the data packet; andinstructions executable by the processor for sending a second section of the data packet to the second communication device based on the acknowledgement message, wherein the second section comprises second information.