System and Method for Self-Service Callback Modification

摘要

A system and method are presented for self-service callback modification. A user may request a callback. A unique confirmation identifier may be issued which may be used by the system to look up the callback record. A user may modify their callback request at any time during the callback process to receive their callback at a requested point in time, change the address to which the callback is addressed, alter the media through which the callback is placed, etc. Modification may occur in real time. Confirmation may be sent to the user after modification.

主权项

1. A computer-implemented method of self-service callbacks, the method comprising the steps of:
a. presenting, by a caller, an identifier of a callback request; b. performing, by a server, a callback lookup according to said identifier; c. modifying said callback request if a caller elects to select options for modification; d. routing the callback request into a queue according to said modifying; and e. determining if said modification of said callback request is successful, wherein a successful confirmation identifier is sent if said modification of said callback request is successful.