PROVISIONING VIRTUAL ENVIRONMENTS BASED ON POLICIES FOR TROUBLESHOOTING PURPOSES

摘要

A method for selecting a virtual machine (VM) for problem determination utilizes a policy-based process for receiving an authorized program analysis report (APAR) containing problem type, a client information handling system (IHS) environment, a configuration, and a program version. The method determines automatically that the problem according to a provisioning policy is a candidate for provisioning a VM for analyzing the problem and searches a provisioning database for an existing VM for a system environment and configuration according to a closeness criteria. The method applies required updates to the provisioned VM, and utilizes the provisioned VM with the required updates for problem analysis. The method also may automatically create a new baseline image in the database according to expected value policy criteria that exceeds predetermined criteria.

主权项

1. A method comprising:
receiving, by a file system tool in a provisioning IHS, a problem report that describes a problem in a client IHS; determining without manual intervention, by the file system tool in the provisioning IHS, if the problem is a candidate for provisioning locally in the provisioning IHS for the purpose of troubleshooting the problem in the client IHS; accessing, by the file system tool in the provisioning IHS, a virtual machine image database that includes a plurality of virtual machine images to determine if a particular virtual machine image therein is a match for the problem in the problem report of the client IHS and in the event of such a match provisioning the particular virtual machine image to a memory of the provisioning IHS after application of maintenance information and configuration information to the particular virtual machine image, and testing the particular virtual machine image provisioned in the provisioning IHS to troubleshoot the problem in the client IHS.