Autonomic SLA breach value estimation

摘要

A method, system and apparatus for estimating an SLA breach value. The method can include processing resource data to identify an acceptable SLA breach value; and, displaying the acceptable SLA breach value through a user interface. The processing step can include identifying a best practices SLA breach value based upon resource data for an aggregation of customers. Alternatively, the processing step can include identifying an average SLA breach value for a specific customer. As a further alternative, the identifying step can include identifying an average SLA breach value for a specific customer for a specific resource. As yet a further alternative, the processing step can include identifying an SLA breach value trend based upon past measured historical systems management data; and, predicting a future SLA breach value based upon the trend. In all cases, the acceptable SLA breach value can be increased by a fixed proportion.

主权项

1. A computer hardware system for estimating a service level agreement (SLA) breach value for a resource, comprising:
a performance history database including historical performance data for the resource; and at least one computer hardware device coupled to the performance history database, wherein the at least one computer hardware device is configured to:
retrieve the historical performance data for the resource, andgenerate the estimated SLA breach value by processing the historical performance data for the resource, wherein the at least one computer hardware device is configured to generate, using a compliance percentage, the estimated SLA breach value.