| 摘要 |
Embodiments of the present invention provide a method for voice approval, where the method includes: receiving voice approval request information sent by an enterprise application server; establishing a voice communication connection with the terminal according to the contact information of the approver terminal; sending approval content audio information corresponding to the voice approval request information to the approver terminal; receiving feedback information, and obtaining approval result information according to the feedback information; and sending the approval result information to the enterprise application server. Embodiments of the present invention also provide a device and system for voice approval. In the embodiments of the present invention, the enterprise application server and the enterprise gateway are combined and improved to enable an approver to approve, in voice mode, an approval request raised by an applicant, thereby increasing the approval efficiency. |
| 主权项 |
1. A method for voice approval, comprising:
receiving, by an enterprise gateway, voice approval request information sent by an enterprise application server, wherein the voice approval request information comprises contact information of an approver terminal; establishing, by the enterprise gateway, a first voice communication connection with the approver terminal according to the contact information of the approver terminal; initiating, by the enterprise gateway, a request to a recording resource, to start recording voice information exchanged with the approver terminal during a session; receiving, by the enterprise gateway, a message indicating the request was successful and begins recording; recording, by the enterprise gateway, voice information exchanged with the approver terminal, wherein the voice information comprises approval content audio information, audio prompt information, and an approval result; sending, by the enterprise gateway, approval content audio information corresponding to the voice approval request information to the approver terminal by using the first voice communication connection; receiving, by the enterprise gateway, feedback information which is sent by the approver terminal according to the approval content audio information, and obtaining the approval result information according to the feedback information; terminating, by the enterprise gateway, the recording once approval result information has been received and storing the recorded voice information; and sending, by the enterprise gateway, the approval result information to the enterprise application server, wherein the approval result information comprises the approval result information, identity information of a pending work item, and a storage address for the recorded voice information. |
