| 摘要 |
A multiple server based interactive voice response (IVR) system in which individual IVR strings on an index computer are associated with connections to external servers, the IVR system index computer accessible by each individual IVR string's self-identification telephone number either from Dialed Number Identification Service (DNIS) information, Automatic Number Identification (ANI) service information, item ID information provided by a caller or a combination thereof. When a call is received to the IVR system index computer, it uses DNIS, ANI and/or item ID information to route the call to string information (outgoing messages, menu options, etc) which might be located the index computer or on a clientele computer. In embodiments, the client business might be able to easily access the information associating options to messages and the message files themselves and change their IVR string without technical support. |
| 主权项 |
1. A multiple server based interactive response system for use by a customer with a first communication device not part of the system, the multiple server based response system comprising:
a general purpose computer programmed with a database of individual message strings, each individual message string associated with a plurality of self-identification items selected from telephone numbers, text message codes, email addresses, web page URLs, images, video recordings, QR codes, ShotCodes, MobiTags, 2-dimensional bar codes, 3-dimensional bar codes, and combinations thereof, said computer having a first server connection to an external server, the multiple server based message system communication device accessible by each individual message string's self-identification items; a first communication device identifier operative to receive first communication device identification selected from telephone numbers, email addresses, and combinations thereof, when a communication is received from the first communication device by the multiple server based response system at via first one of the self-identification items; wherein: the first communication device identifier is further operative to compare the first communication device identification received to each of the self-identification items associated with the individual message strings and to activate the first server connection to the external server of the individual message string associated with the self-identification item received from the first communication device. |
