Optimal scheduling of venue attendance based on queue size and location

摘要

Embodiments of the invention provide for managing attraction attendance levels through tracking current attendance levels and notifying patrons of incentives to alter their attraction selections in real-time. Examples identify an attraction queue that has a customer wait time failing to meet a threshold and determine a geographic relationship of a tracking device associated with a registered customer to the queue. Accordingly, an incentive is created from metadata associated with the queue and offered to the registered customer to urge the registered customer to take a queue balancing action. The queue balancing action may be leaving the queue if the customer wait time exceeds a threshold maximum wait time and the tracking device is within the queue, or choosing to enter the queue if the customer wait time is less than a threshold minimum wait time and the tracking device is outside of the queue.

主权项

1. A method for managing attraction attendance levels through tracking current attendance levels and notifying patrons of incentives to alter their attraction selections in real-time, the method comprising:
identifying a queue of an attraction of a plurality of attractions that has a customer wait time that exceeds a threshold maximum wait time; in response to identifying that the queue has the customer wait time that exceeds the threshold maximum wait time, a processor automatically: determining that a tracking device is associated with a registered customer and is located within the queue; creating, from metadata that is associated with the registered customer, an incentive comprising a discount redeemable at an alternative attraction of the plurality of attractions; offering, to the registered customer, the created incentive in association with an expiration time period; and conditioning acceptance of the offer upon determining that the registered customer exits the queue and redeems the discount at the alternative attraction prior to a lapse of the offer expiration time period.