Telecom management service system

摘要

Methods and a system to provide telecommunications management services are provided. A method includes receiving a service request for change management or servicing a telecommunications equipment item, classifying the request to determine a policy associated with the request, determining customized workflows for executing the policy and servicing the request, identifying transactions required to service the request, and monitoring execution of the transactions until completion.

主权项

1. A computer-implemented method for processing service requests for servicing telecommunications equipment in an enterprise performed by at least one processor, the method comprising the following operations:
receiving, by an enterprise computing system in an enterprise network, a request to activate a telecommunication service for an equipment item in the enterprise network, wherein the equipment item is assigned to an employee of the enterprise, and the telecommunication service is provided by a telecommunication provider external to the enterprise; determining, by the enterprise computing system, a role of the employee in the enterprise based, at least in part, on information from a human resource department of the enterprise; determining, by the enterprise computing system, a type of telecommunication service based, at least in part, on the request for the telecommunication service; classifying, by the enterprise computing system, the request based on at least one of the employee role and the service type, wherein the classification includes determining one or more policies for servicing the request; implementing, by the enterprise computing system, a workflow for obtaining approvals for the request from one or more employees of the enterprise; determining, by the enterprise computing system, in accordance with the one or more policies, one or more additional workflows for completing the request including identifying at least one of an enterprise resource or a third-party resource for executing at least a portion of the one or more additional workflows; determining, by the enterprise computing system, transactions associated with the one or more additional workflows; and upon receipt of approval,
dispatching, by the enterprise computing system, the transactions for execution including transmitting a service request to the external telecommunication provider and an internal request to one or more departments in the enterprise; andmonitoring, by the enterprise computing system, completion of transactions by the external telecommunication provider and one or more internal departments including notifying the employee assigned to the equipment item that access to the telecommunication services using the equipment item has been established for future access.