发明名称 |
METHOD FOR AUTOMATED HANDLING OF OUTBOUND CONTACTS REQUIRING ASSURED CONNECTION TO A LIVE AGENT |
摘要 |
A system for assuring agent connection for outbound calls placed in an automated outbound calling campaign includes an outbound dialing server, a digital data repository coupled to the outbound dialing server, the data repository storing outbound dialing records for automated outbound dialing, and software executing on the outbound dialing server from a non-transitory physical medium, the software providing a first function for determining for a specific outbound dialing record if the connection to a live agent must be an assured connection, a second function for dialing and engaging an agent via an internal call for reservation of the agent, and a third function for bridging the call connections forged between the system and the agent and the system and the outbound party upon answer of the outbound call. |
申请公布号 |
EP2749015(A1) |
申请公布日期 |
2014.07.02 |
申请号 |
EP20120826328 |
申请日期 |
2012.08.21 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
ZGARDOVSKI, STANISLAV, V.;KOLOMOYSKYY, OLEKSIY, M. |
分类号 |
H04M3/42;H04M3/51;H04M3/523 |
主分类号 |
H04M3/42 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|