Remote device diagnostic and repair apparatus and methods

摘要

Methods and apparatus are disclosed for servicing a target device with a remote access device. The target device has a target-device input/output interface and the remote access device has a remote-access-device input/output interface that are operatively coupled at the hardware level. A wireless communication link is established between the remote access device and a communications network to establish a communication link between a computer remote from the target device and from the remote access device. Service instructions are received from the computer at the remote access device over the communication link. The received service instructions are transmitted through the coupled input/output interfaces to service the target device.

主权项

1. A method for remotely servicing a target device having a target-device input/output interface with a remote access device having a remote-access-device input/output interface, the method comprising:
operatively coupling the target-device input/output interface with the remote-access-device input/output interface at a hardware level; establishing a wireless communication link between the remote access device and a public communications network to establish a communication link between the remote access device and a computer remote from the target device and from the remote access device; automatically detecting when the target device is coupled to the input/output interface with the remote access device and providing one or more functions in response to the automatic detection; receiving service instructions from the computer at the remote access device over the communication link; transmitting the received service instructions through the coupled input/output interfaces to service the target device;wherein the remote access device is comprised by a self-service kiosk.