Interactive assistant for managing telephone communications

摘要

An interactive assistant for managing telephone communications and services is disclosed. In one of many possible method embodiments, a chat interface is provided to a device associated with an intended recipient of an incoming voice call. A chat message from the intended recipient is received through the chat interface. The chat message is presented to a calling party associated with the incoming call prior to a disposition of the call being determined. In other embodiments, an interface provides controls for individually managing calls on a conference call, without affecting other calls on the conference call.

主权项

1. A method comprising:
providing, by a device, a user interface for presentation,
the user interface being, for managing a conference call associated with a plurality of participants,the plurality of participants including a first participant and a second participant, andthe user interface including:
one or more first selectable controls for managing first participation, of the first participant, in the conference call, andone or more second selectable controls for managing second participation, of the second participant, in the conference call; identifying, by the device, a selection of a control of the one or more first selectable controls; and managing, by the device, and based on the selection of the control of the one or more first selectable controls, the first participation in the conference call without affecting the second participation in the conference call.