Real-time subscriber profile consolidation system

摘要

A method, system, and medium are provided for consolidating subscriber information from one or more data stored located within a mobile telecommunications network. The subscriber information may include, for example, a subscriber's service attributes or identifying information. As each data store may use a different protocol to communicate with the network, the system has the capability to identify the protocol used by each data store to allow for communication between each data store and the network. In addition, as each data store may store the subscriber information in a different format, the system identifies the schema used by each data store so that the subscriber information may be consolidated into a single schema to generate a unified subscriber profile, thus providing for efficient and effective customer service by a service provider.

主权项

1. One or more non-transitory computer-readable media having computer-useable instructions embodied thereon for performing a method of creating a unified subscriber profile comprising subscriber information from a plurality of data stores located within a mobile telecommunications network, the method comprising:
determining a communication protocol for each of a plurality of data stores within the mobile telecommunications network that stores data relevant to a particular user for whom the unified subscriber profile is being created; using the determined communication protocol for each of the plurality of data stores, receiving subscriber information from the plurality of data stores within the mobile telecommunications network, wherein at least two of the plurality of data stores include different types of data, and wherein the at least two of the plurality of data stores include two or more of an Authentication, Authorization, and Accounting (AAA) data store, a Home Location Register (HLR), and a Home Subscriber Server (HSS); determining that two or more of the plurality of data stores store the subscriber information in different schemas such that the subscriber information is in different formats; reformatting the subscriber information from the plurality of data stores so that the subscriber information is in a same schema and a same format; consolidating the subscriber information into the same schema to generate the unified subscriber profile; storing the unified subscriber profile in a unified subscriber profile data store; periodically updating the subscriber information in the unified subscriber profile by syncing the unified subscriber profile with the first and the second of the one or more of the plurality of data stores to receive updated subscriber information into the unified subscriber profile; receiving a request from a user to view at least a portion of the subscriber information in the unified subscriber profile; and presenting the at least a portion of the subscriber information from the unified subscriber profile to the user.