Rescinding Messages in a Messaging System With Multiple Messaging Channels

摘要

A messaging system facilitates communication between users through various messaging channels. The messaging system supports multiple communication channels and includes a messaging module that automatically selects one or more of the messaging channels for delivering a message to a recipient of the message using, for example, a set of policy rules or a trained model. The messaging module may also provide, in a user interface for sending and receiving messages, a visual indication of the selected messaging channel to the sender of the message to provide the user with transparency about how the message will be delivered. Additionally, the message may be delivered via multiple messaging channels, where the messaging module may rescind messages from some of the messaging channels upon receiving a reply from the recipient of the message or other confirmation that the recipient has seen the message via one of the communication channels.

主权项

1. A computer-implemented method comprising:
receiving a message addressed to a message recipient; delivering a first copy of the message to the message recipient via a first messaging channel and delivering a second copy of the message to the message recipient via a second messaging channel that is different than the first messaging channel; receiving a reply to the first copy of the message from the message recipient via the first messaging channel; and responsive to receiving the reply via the first messaging channel, rescinding the second copy of the message delivered via the second messaging channel.