| 摘要 |
A method performed by an information handling system for on-the-fly technical support is described. In an exemplary method, an error message (402) is read to obtain an error code (323) therefrom. A project directory (413) is searched to obtain a report (414); where the report (414) indicates a failed module of a plurality of executable modules (321 ), and where the report (414) is associated with the error message (402). A source of an error is identified from the error message (402). A failed stage of the failed module is identified from the report (414). A case inquiry (415) for the error message (402) is prepared for searching a document (320) for resolution of the error, where the case inquiry (415) identifies the failed stage. A network is accessed, and the case inquiry is sent over the network. |
