Dynamic connection distributor

摘要

The invention relates to a dynamic call connection distributor (DCD) comprising —an agent pool (AP), comprising information of call agents (CA), said agent pool is at least partly configurable by a plurality of individual call agents (CA), —a recipient dialer (RD), comprising circuitry for dialing at least one number of predefined potential recipients (PR) for establishment of a recipient connection (RC), —an agent dialer (AD) comprising circuitry for establishing an agent connection (AC) from said dynamic connection distributor (DCD) to a call agent (CA), a call linker (CL), comprising circuitry for linking said agent connection (AC) with said recipient call (RC). According to a preferred embodiment of the invention, the agent pool is basically maintained dynamically by the call agents themselves, thereby allowing basically any physical distribution in contrary to prior art systems requiring the call agents to operate at fixed and centrally defined endpoints.

主权项

1. A dynamic call connection distributor comprising:
an agent pool, comprising information of call agents, said agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, comprising circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent dialer comprising circuitry for establishing an agent connection from said dynamic connection distributor to a call agent, a call linker comprising circuitry for linking said agent connection with said recipient connection, wherein said agent connection is an outbound agent connection, wherein the outbound agent connection is configured for being established by means of a public switched telecommunication network connection and/or a public data communication network connection, wherein said recipient connection is an outbound recipient connection, wherein the outbound recipient connection is configured for being established by means of a public switched telecommunication network connection and/or a public data communication network connection, and wherein said linking of said agent connection with said recipient connection comprises connection of said outbound agent connection and said outbound recipient connection with regard to audio.