METHOD AND APPARATUS FOR ASSESSING USER EXPERIENCE

摘要

A method of assessing user experience is disclosed. The method comprises the steps of monitoring network data and user-user equipment interaction data for a plurality of users within the network (step 110), generating a measure of user experience from the monitored user-user equipment interaction data for at least some of the plurality of users (step 120) and inferring a function relating network data to user experience measure from the monitored network data and the generated user experience measures (130). The method further comprises using the inferred function to predict user experience measures from network data for users within the network (step 140). Also disclosed are a computer program product for carrying out a method of assessing user experience and a system (200) configured to assess user experience.