Interactive and Social Delivery of Customer Service

摘要

Methods for interactive and social delivery of customer service are provided. In one example, a method includes the steps of generating a customer service portal and displaying a customer service agent profile including an agent characteristic associated with a customer service agent in the customer service portal. The method includes the additional steps of receiving a customer service selection associated with the customer service agent and generating a customer service request based on the customer service selection.

主权项

1. A method for interactive and social delivery of customer service, the method comprising the steps of:
generating a customer service portal in a graphical user interface; receiving a product type; generating an agent list comprising a plurality of service agents based at least in part on the product type; displaying the agent list in the graphical user interface; receiving a selection of at least one of the plurality of service agents; receiving a communication preference for completing a service request; displaying a summary of a service request comprising the product type, the problem description, and the selected service agents; and generating a service request.