发明名称 |
Method of scheduling calls in an ACD system |
摘要 |
<p>An apparatus and method are provided for scheduling calls. The method includes the steps of providing a calling period with a plurality of sub-periods and determining a set of historical call completion ratios associated with the plurality of sub-periods. The method further includes the steps of exponentially scaling the respective determined call completion ratios and placing a number of calls during each sub-period of the calling period where the number of calls placed during each sub-period is based upon the respective exponentially scaled call completion ratio.</p> |
申请公布号 |
EP1965576(B1) |
申请公布日期 |
2014.06.11 |
申请号 |
EP20080151902 |
申请日期 |
2008.02.25 |
申请人 |
ASPECT SOFTWARE INC. |
发明人 |
BESHEARS, AARON, C.;LEWIS, DONALD C. |
分类号 |
H04M3/51;G06Q10/00 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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