发明名称 Contextualized telephony message management
摘要 In one or more embodiments, one or more methods and/or systems described can transform an inbound call into one or more call streams and/or call states that can include at least one of a contextualized or personalized message, a promotion, a coupon, an offer, a voucher, an advertisement, and an opt-in program, among others. For example, the one or more methods and/or systems described can perform: receiving identification information associated with a telephony device; determining, based on the identification information, a message for the user; and sending the message to the telephony device. For instance, the message can include a coupon or discount for a good or service. In one example, the coupon or discount can be sent via a short message service text message. In another example, the coupon or discount can include a computer-readable image that can be sent via a multimedia messaging service message.
申请公布号 US8750468(B2) 申请公布日期 2014.06.10
申请号 US20100898606 申请日期 2010.10.05
申请人 CallSpace, Inc. 发明人 Manley Richard J.;Fryar Craig;Lee Michael;Simon Carmichael J.;Archibald William C.
分类号 H04M1/64 主分类号 H04M1/64
代理机构 代理人
主权项 1. A method, comprising: receiving information from a telephony device operated by a user that indicates a department of an entity; determining a message for the user based on at least a current call state associated with the telephony device from among a plurality of call states, wherein determining the message for the user based on the at least the current call state associated with the telephony device from among the plurality of call states is further based on the information from the telephony device that indicates the department of the entity; and sending the determined message to the telephony device.
地址 Austin TX US