Customer Interaction Manager

摘要

An approach is provided for indirectly connecting a customer's mobile smart device to computers located at a business when the customer is making a purchase at the business. The customer's mobile smart device and the business's computers communicate over the Internet with a customer interaction manager executing on an Internet server. This provides an easy to use interface for the customer and allows the customer to receive information and send requests to the business without having to wait for personnel working at the business to be available.

主权项

1. A method of managing customer interaction with a business implemented by a server computer communicating over the Internet with a first computer and second computer, the method comprising:
establishing a first Internet session with the first computer located at the business after a purchase transaction started notification is received from the first computer and a unique identifier identifying the purchase transaction is generated and transmitted to the first computer; establishing a second Internet session with the second computer located at the business and operated by a customer making the purchase transaction after determining an identifier received from the second computer matches the unique identifier; receiving customer requests using the second Internet session from the second computer; and transmitting the received customer requests using the first Internet session to the first computer.