LOGGING IN MULTITHREADED APPLICATION

摘要

A method for analyzing multiple log files generated by interacting software modules. In a first stage the log files are parsed by a log parser and their contents stored in a database. In a second stage, queries are run on the database to combine related log entries from multiple files. The files may contain trigger entries corresponding to the sending of events and handler entries corresponding to the handling of events, which may be used, in queries, to link related log file entries. Query results may be displayed as clickable links allowing a user to open a log file and view a log entry related to the query result by clicking on such a link.

主权项

1. A method for analyzing activity in a contact center, comprising:
recording, by a plurality of modules, a plurality of log entries in one or more log files; parsing, by a parser executing on a first computing device, the one or more log files for creating a plurality of database entries; performing, by an analysis tool, a database query; and displaying, by the analysis tool, the results of the query, wherein the recording, by the plurality of modules, of the plurality of log entries comprises:
sending, by a first module, an event or message to a second module;recording, by the first module, a trigger entry corresponding to the sending of the event or message to the second module,receiving, by the second module, the event or message; andrecording, by the second module, a first handler entry corresponding to the receiving, from the first module, of the event or message; wherein:
the event or message contains a unique identifier;the trigger entry comprises the unique identifier; andthe first handler entry comprises the unique identifier.