Point of sales and customer support for femtocell service and equipment

摘要

System(s) and method(s) are provided for a femto cell service framework for purchase of femtocell equipment and service and customer support thereof. A point of sale (POS) platform enables purchase of femtocell equipment based on a set of eligibility criteria. POS also allows purchase of add-on services. Direct fulfillment and post-sale transactions such as returns and equipment replacement are also provided. An account management service enables femtocell equipment and service self-care or through customer representatives. Configuration of service account and monitoring of account status is provided. Customer care architecture also enables remote troubleshooting of purchased equipment. Remote troubleshooting includes diagnosis and related manipulation of purchased equipment.

主权项

1. A system, comprising:
at least one memory that stores computer-executable instructions; and at least one processor, communicatively coupled to the at least one memory, that facilitates execution of the computer-executable instructions to at least:
facilitate creation of a femtocell service account associated with a femtocell equipment,link the femtocell service account with a mobility account that is associated with a mobility service provided to a mobile device via a macro cell network, including application of a tag to the mobility account with tracking data indicative of a femtocell service being registered for the mobility account, andfacilitate management of the femtocell service account based in part on an authentication of credential data received to access the mobility account.