Methods and systems for web and call processing

摘要

Communication systems and methods are described. In an illustrative embodiment, embeddable code is provided to a user to embed on a user web page. A communication request is received from a visitor via a user interface displayed on the user web page, the user interface including an address field configured to receive from the visitor an address associated with the visitor, and a text entry field configured to receive a text message from the visitor, wherein the user interface is generated at least in part by the code. If the visitor enters a phone address into the address field, a determination is made as to whether the phone address is valid at least partly in response to a first action by the visitor. If the visitor enters text into the text entry field, the text is transmitted to the user at least partly in response to a second action by the visitor.

主权项

1. A method of providing user communications, the method comprising:
providing an application software program for installation on a mobile computing device associated with a user; providing, by a computer system comprising a computing device and a network interface, a communication service to a web page of the user; receiving, at the computer system, from a visitor to the web page of the user a communication request to communicate with the user via a communication interface displayed in association with the web page of the user, the communication interface including a text entry field configured to receive a text message from the visitor for the user; causing, at least in part by the communication service, at least a first system to transmit a text message entered by the visitor into the text entry field to the application software program, wherein the application software program is installed on the user mobile computing device, without the visitor providing, and without revealing to the visitor, a mobile communication device phone address of the user; creating a contact record in a contact database accessible by the application software program; determining by the computer system if the user has a first account; and if the user does not have a first account, requesting that the user provide at least a first type of registration information prior to enabling the application software program to be provided to the user mobile computing device.