发明名称 |
Method of Handling Frequently Asked Questions in a Natural Language Dialog Service |
摘要 |
A voice-enabled help desk service is disclosed. The service comprises an automatic speech recognition module for recognizing speech from a user, a spoken language understanding module for understanding the output from the automatic speech recognition module, a dialog management module for generating a response to speech from the user, a natural voices text-to-speech synthesis module for synthesizing speech to generate the response to the user, and a frequently asked questions module. The frequently asked questions module handles frequently asked questions from the user by changing voices and providing predetermined prompts to answer frequently asked questions. |
申请公布号 |
US2014149121(A1) |
申请公布日期 |
2014.05.29 |
申请号 |
US201414171129 |
申请日期 |
2014.02.03 |
申请人 |
AT&T INTELLECTUAL PROPERTY II, L.P. |
发明人 |
DI FABBRIZIO GIUSEPPE;DUTTON DAWN L.;GUPTA NARENDRA K.;HOLLISTER BARBARA B.;RAHIM MAZIN G.;RICCARDI GIUSEPPE;SCHAPIRE ROBERT ELIAS;SCHROETER JUERGEN |
分类号 |
G10L21/00 |
主分类号 |
G10L21/00 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|