USING EXTENSIONS TO ROUTE COMMUNICATIONS IN A VIRTUAL ENVIRONMENT

摘要

Routing incoming communications in a data processing system is provided. In response to receiving a current incoming communication to a communication address associated with the data processing system, it is determined whether an extension is associated with the current incoming communication. In response to determining that an extension is associated with the current incoming communication, the extension associated with the current incoming communication is determined to match an extension in a list of extensions corresponding to a plurality of profiles in the data processing system. Then, the current incoming communication is routed to a profile in the plurality of profiles that corresponds to the extension associated with the current incoming communication.