| 摘要 |
<p>A method mediated by a Service for automatically connecting callers to agents at a call centre environment using a communication network. The method comprises receiving at the Service a first call from a Caller to a Destination and placing a call from the Service to the Destination. The method further comprises determining that an Agent at the Destination has answered or is about to answer the placed call, notifying the Caller that an Agent has answered or is about to answer the placed call, receiving at the Service a second call from the Caller, and connecting the Caller to the Agent. The method may advantageously be used in combination with an App for a smartphone. A system is adapted to perform the method for automatic connection.</p> |
