| 摘要 |
A computer system that manages the processes of an organization. The system defines a global process flowchart, which has a set of processes, where at least one of the processes has a macro flowchart that has a sub-process with a micro flowchart. The set of processes includes a set of primary processes and at least one enabling process. The primary processes process orders and the enabling processes help the primary processes. The computer system associates individual process summaries to processes from the global process flowchart. Each process summary has related processes like a customer process, supplier process or interfacing process. The computer system associates the related process to parameters that measures an aspect of the process. The computer system receives actual measurement data for the parameters. The computer system generates reports about the parameters missing data and data that fails to meet expectations and improvement plans that are behind schedule. |
