| 摘要 |
The present invention relates to an error processing system and an error processing method for processing an error of an electronic financial transaction rapidly and providing convenience for a customer, by enabling the customer to receive counseling statement with a customer service center by a text message in case the error occurs in the electronic financial transaction through internet banking, telephone banking, smart banking etc, and enabling a bank to check the counseling statement from the text message transmitted from a customer and to process the error if the customer visits the bank and presents the text message. |
