METHOD AND SYSTEM FOR RICH MEDIA ENABLED IP PHONE, COMMUNICATION DEVICE, SOFTWARE AND SERVICES FOR CUSTOMER SERVICE, CONFERENCING AND OTHER BUSINESS COMMUNICATIONS

摘要

Disclosed are embodiments of a system for rich media enabled communication that includes a service server system and a rich media enabled interactive telephonic device (RMITD). The service server system is configured to initiate a system sharing session automatically upon initiation of a phone call with the rich media enabled interactive telephone device. The RMITD has a browser enabled to access the service server system. The browser can be dynamically downloaded or downloaded in real time from a remote server. The system sharing session is a session in which the service system has access to the RMITD's processor.