发明名称 |
SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING |
摘要 |
A system and method is provided to allow for real-time communication between a web browser application and a contact center resource, where media codecs supported by the two parties may differ. A processor is configured to bridge the media exchanged between the browser and contact center resource. In bridging the media, the processor transcodes the media based on a first media codec for media directed to and from the web browser application, and further transcodes the media based on the second media codec for media directed to and from a contact center resource. |
申请公布号 |
US2014126715(A1) |
申请公布日期 |
2014.05.08 |
申请号 |
US201313956271 |
申请日期 |
2013.07.31 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.;GENESYS TELCOMMUNICATIONS LABORATORIES, INC. |
发明人 |
LUM HENRY;LAM ANTHONY;SAYKO VYACHESLAV |
分类号 |
H04M3/523 |
主分类号 |
H04M3/523 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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