CONVERSATION ANALYSIS DEVICE AND CONVERSATION ANALYSIS METHOD

摘要

Provided is a conversation analysis device comprising: an expression detection unit that detects data related to thanking expressions uttered by a first conversation participant and/or data related to apology expressions uttered by a second conversation participant as specific expression data from data corresponding to audio of only the closing segment of a conversation between the first conversation participant and the second conversation participant; and an estimation unit that estimates the degree of satisfaction or dissatisfaction of the first conversation participant in the conversation in accordance with the detection result of the specific expression data.