METHOD AND APPARATUS FOR DETERMINING USER SATISFACTION WITH SERVICES PROVIDED IN A COMMUNICATION NETWORK

摘要

A processing platform comprises at least one processing device having a processor coupled to a memory. The processing platform is configured to identify particular metrics that influence user satisfaction with communication services provided by a communication network, and to generate at least one model that relates the identified metrics to user satisfaction scores. The processing platform may be further configured to generate at least one user satisfaction score for a plurality of users of the communication services given specified values of the identified metrics for only a subset of those users. For example, separate user satisfaction scores may be generated for respective ones of the users. Additionally or alternatively, a single per-segment user satisfaction score may be generated for each of one or more segments of multiple users.